At the crossroads of operational delivery, resource planning, and workforce architecture, Google is looking for a Business Planning and Workforce Manager to join the Technical Infrastructure team in Waterloo, Ontario. This is a senior, high-impact role that shapes how Google's global support workforce is planned, structured, and scaled — particularly as AI-assisted operations reshape the delivery landscape.

You'll sit at the leadership level, driving headcount governance, supply-demand modelling, and role architecture design across multi-regional teams. Day-to-day, this means translating complex strategic initiatives into concrete staffing plans, automating reporting workflows alongside data engineering partners, and presenting workforce trade-offs to VP-level stakeholders.

About the Role: Business Planning and Workforce Manager

As the Business Planning and Workforce Manager, you will lead end-to-end headcount approvals, regular reporting cycles, and executive reviews. Working in close collaboration with Finance, HR, and Pillar Leads, you'll maintain a synchronized single source of truth for budgeted and actual headcount — including variance analysis, risk assessments, and hiring velocity tracking. You'll also build resourcing models for both volume-driven and project-based environments, translating strategic priorities into explicit staffing plans with scalable operational sizing standards across support tiers.

Beyond planning, you'll define Cloud Support's job architecture — establishing role boundaries, job families, and career expectations. You'll architect emerging roles, determine human-in-the-loop specialisations, and model the capacity dividends made possible by AI deflection. This role also involves partnering with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards,



while designing standardised metrics and self-serve operational views for stakeholders across the organisation.

Benefits and Salary

Google offers a competitive compensation package for this role. The stated salary range in Canada is $142,000 – $145,000 CAD per year, with a 15% bonus target, equity, and a comprehensive advantages package. For more information on Google's benefits, visit the Google Careers benefits page.

Job Details

Company: Google

Location: Waterloo, ON, Canada

Pay: $142,000 – $145,000 CAD/year + 15% bonus target + equity + benefits

Responsibilities

This role operates at a senior level and spans strategic workforce planning, operational design, and executive engagement. The responsibilities below reflect the breadth of impact you'll have across Google's global support organisation.

- Lead headcount governance end-to-end, including approvals, regular reporting, and executive review cycles
- Partner with Finance, HR, and Pillar Leads to maintain a single source of truth for budgeted and actual headcount, with variance analysis and risk assessments
- Build resourcing models for both volume (case/real-time) and non-volume (project/enablement) environments
- Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers
- Define Cloud Support's job architecture, including role boundaries, job families, career expectations, and emerging role designs




- Model AI deflection capacity dividends and determine human-in-the-loop specialisations to streamline handoffs
- Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards
- Design standardised metrics, capacity alerts, and self-serve operational views for stakeholders across the organisation

Requirements / Skills

Google is seeking a seasoned workforce planning professional with deep experience in multi-regional, global environments. The ideal candidate brings both the analytical rigour to build complex headcount models and the communication skills to present strategic trade-offs to senior leadership.

- Bachelor's degree or equivalent practical experience
- 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organisation
- Headcount modelling experience, including managing approval governance or leading operational sizing for multi-regional teams
- Proficiency with Google Workspace tools including Google Sheets for data modelling, Slides for executive decks, and Docs for narrative proposals
- MBA, Master's degree, or CSCMP certification is preferred
- Experience shaping job families, role architectures, and skills frameworks during business or technological transformations (preferred)
- Familiarity with BI/Engineering collaboration to automate reporting workflows, data pipelines, and operational dashboards (preferred)
- Proven track record presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders (preferred)

Bachelor's degree or equivalent practical experience. 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.

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📌 Business Planning and Workforce Manager (London)
🏢 Google Canada
📍 London