CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lodges

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our hotel dining outlets

Staff events and recognition programs throughout the year

Opportunities for growth and advancement across our properties

Access to staff fitness facilities (select properties)

Annual wage and performance review

Why Work With Us
This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview
The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy. The Housekeeping Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction.

Duties & Responsibilities
Team Management and Development

Onboard, train and supervise all housekeeping staff





Ensure ongoing training and knowledge of cleaning supplies and techniques

Schedule and evaluate all housekeeping staff

Foster positive employee relations through clear communication and engagement

Conduct regular performance evaluations and provide constructive feedback to team members

Quality Control and Standards

Set and uphold quality control policies, best practices, and Standard Operating Procedures (SOPs)

Conduct daily inspections to ensure standards are consistently met

Create and update daily checklists for housekeepers, housemen, and supervisors

Resolve guest complaints and issues professionally and promptly

Operational Management

Liaise between housekeeping, front desk, and maintenance teams

Ensure compliance with legislation, health & safety regulations, and company policies

Manage linen and cleaning/amenities inventories

Conduct monthly ordering of supplies and maintain accurate inventory records

Ensure all rooms are ready by check in time

Keep labor costs and other related expenses within budgeted goals

Maintain an accurate log of all lost & found items

Report all maintenance defects in rooms and public areas to Maintenance

Administrative Responsibilities

Attend required meetings

Complete and submit payroll every second Sunday

Handle administrative paperwork

Create weekly schedules for staff

Develop monthly extra duties for housekeepers, housepersons & supervisors

Continuous Improvement





Regularly review and update cleaning procedures and products

Implement eco-friendly practices where possible

Stay informed about industry trends and best practices

Skills & Experience

Minimum of 3-5 years of experience in housekeeping management, preferably in a luxury hotel or resort setting

Proven track record of maintaining high cleanliness standards and positive guest feedback

In-depth knowledge of cleaning techniques, products, and equipment

Strong understanding of health and safety regulations in the hospitality industry

Excellent leadership and team management skills

Robust problem-solving and decision-making abilities

Proficiency in Microsoft Office and property management systems

Exceptional attention to detail

Strong work ethic and ability to work in a fast-paced environment

Excellent communication and interpersonal skills

Ability to multitask and prioritize effectively

Flexibility to work varying shifts, including weekends and holidays

Ability to stand for extended periods and walk throughout the property

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).

We look forward to receiving your application

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📌 Housekeeping Manager (Alberta)
🏢 GetHired
📍 Alberta