Role: ServiceNow Business AnalystLocation: Remote/CanadaDuration: FulltimeJob DescriptionServiceNow CMDB and Asset management.Please find the job description below for your reference.Responsibilities
- Provide expertise and knowledge of IT Configuration and Asset Management processes.
- Provide expertise and knowledge of ServiceNow CMDB.
- Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools
- Provide recommendations for the current and future CMDB platform evolution.
- Provide expertise and knowledge for processes that consume CMDB data e.G., Incident, Problem,SDLC, Asset, and Change
- Provide recommendations on CMDB maintenance and CMDB data integrity.
- Provide recommendations to help gather, validate, and maintain accurate data on all IT assets andconfigurations, including hardware, software, network devices, applications, and services.
- Identify and document relationships and dependencies between different IT assets, enabling accurateimpact analysis and understanding of the IT landscape.
- Provide recommendations to ensure data accuracy and integrity within the CMDB.
- Work with the Asset Managers to establish processes to help them perform regular audits, resolvingdiscrepancies, and eliminating duplicates.
- Create and maintain documentation related to CMDB/Discovery processes, procedures, andguidelines.
- Promote continuous process improvement practices through process metrics/KPIs, dashboards, androle accountabilities.
- Manage and communicate process and business requirements to the implementation team as a bridgeto ensure that the proposed solutions meet the customer; S expectations.
- Participate in testing and ensure all the required documentation is in place to support the client and theManaged Service team where needed.
- Coordinate and support of client UAT, verifying defects and enhancements and working with thedevelopment team to rectify.
- Assist with Project Management activities such as project scope, estimation, and planning.




- Assist the Sales team with recent client bids, SOW, and RFPs.
- Lead demonstrations of the product, both standard and tailored to prospects' existing customers, eitheronsite or via Meet.
- Support change management processes by assessing the impact of proposed changes and ensuringthat all changes are properly documented and recorded.Qualifications and Skills
- 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and processconsultancy
- Strong understanding of ITIL framework standards
- Strong experience with ServiceNow ITSM, CMDB and related modules.
- Proficiency in business requirements gathering, analysis, process modeling, and documentation.
- Knowledge of IT asset management (ITAM) and discovery tools is a plus.
- Expertise with Software Development Lifecycle (SDLC) and- agile practices.
- Proven experience in defining and deploying 'to be' best practice processes and in identifying solutionsfrom a people, process, and technology perspective.
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
- Solid experience in requirements gathering, including experience in creating process documentation.
- Demonstrate ability to influence and consult (providing options with pros, cons and risks) whileproviding thought leadership to stakeholders in solving governance, process or technical problems.
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
- Proven team player and team builder.
- Ability to demonstrate analytical and problem-solving skills.
- Ability to mentor novice staff and drive quality, value and best practices.
- Bilingual English and French is a plusEducation/Certifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent workexperience)
- ServiceNow certification, such as Certified System Administrator (CSA) or Certified ImplementationSpecialist (CIS), and Certified Application Developer
- ITIL certification preferred.

📌 Servicenow Business Analyst-Canada (Montreal)
🏢 Zortech Solutions
📍 Montreal