Elevate your career with Paramount Commerce as an Overnight Support Specialist. This remote role focuses on providing stellar customer support via chat and email during late night hours.

As a key member of our support team, you’ll use your problem-solving skills to assist business customers and their consumers. With a strong focus on empathetic communication, you will handle inquiries efficiently and develop a thorough understanding of our innovative payment solutions. Ideal for individuals who thrive in a quieter, late-night environment, this role promises engaging challenges.

Key Responsibilities:
• Respond to inquiries via digital support channels
• Work consistent overnight shifts from 12am – 8:30am EST
• Develop thorough knowledge of our products




• Collaborate with teams to resolve customer questions
• Document customer interactions in line with processes

Requirements:
• 2+ years in contact center or customer support
• Reliable for late night hours from 12am – 8:30am EST
• Empathetic approach to customer needs
• Familiarity with contact center metrics preferred
• Strong communication skills for effective support

Support both business customers and their consumers while growing within a vibrant fintech setting at Paramount Commerce.
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📌 Overnight Support Specialist at Paramount Commerce (British Columbia)
🏢 Bilinguallink
📍 British Columbia