Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.
Hours
Monday to Friday from 13h00 to 22h00
Location
Vaudreuil-Dorion, QC
What You’ll Do
Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
Handle time-sensitive communications by phone or satellite promptly and efficiently.
Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and explicit communication.
Troubleshooting & Proactive Solutions
Identify potential service risks early and build smart solutions in collaboration with planners and customers.
Ensure the right equipment is in the right place at the right time.
Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
Act as a reliable link between departments—sharing key updates that help us all succeed together.
Data Integrity & Process Excellence
Maintain and update system records to ensure everything runs smoothly.
Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
Correct discrepancies with a solution-oriented mindset.
Customer-Focused Service
Respond to customer needs with professionalism and a positive attitude—even after hours.
Input orders and requests with clarity and efficiency.
Represent XTL’s standard of care with every interaction.
Team Collaboration & Office Support
Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
Thrive in an environment that values mutual respect, shared success, and everyday contributions.
Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
Handle and input driver pays with care and efficiency
Equipment Oversight
Monitor equipment pools and usage trends to maximize availability and efficiency.
Reconcile yard inventories and records to ensure accuracy.
Spot and report on patterns in service failures to help strengthen long-term systems.
Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.
Who you are:
You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
You are adaptable and enjoy finding creative solutions to drive change
Qualifications
Fluency in French and English is mandatory
Demonstrates strong organizational skills and takes initiative pro-actively
#J-18808-Ljbffr
📌 Operations Support (Quebec City)
🏢 XTL Transport, Logistics, Distribution
📍 Quebec City
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.