Enhance customer success at Swiftly as a Customer Training and Adoption Specialist. Drive training programs and boost platform adoption across transit agencies remotely, with expected travel 8 to 14 times a year.

In this remote role, you will develop and deliver customer training programs vital for user adoption and proficiency. Collaborate with Implementation Managers and Solutions Engineers to create dynamic learning experiences for transit agencies. Structure change management strategies to optimize workflows and ensure users unlock Swiftly's full value to improve city transit.

Key Responsibilities:
• Design tailored training curricula for various customer roles
• Conduct remote and on-site training sessions and demos
• Lead internal training for recent products and features




• Develop product education resources and knowledge base content
• Facilitate webinars to drive feature adoption across users

Requirements:
• 3+ years in customer training or related fields
• Strong instructional design and curriculum development skills
• Excellent communication abilities with a customer-centric mindset
• Familiarity with change management in SaaS contexts
• Tech-savvy, including experience with AI tools

Support Swiftly's mission by transforming customer training into a valuable experience.
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📌 Customer Training Specialist for Transit SaaS (British Columbia)
🏢 Bilinguallink
📍 British Columbia