Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

Key Responsibilities
The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners

Working Supervisor Role- will be required to work alongside the Guest Services/ Front desk team

Leads by example in service excellence and inventory controls.

Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams

Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety

Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.

Motivating, supporting and encouraging team members to provide exceptional services to our guests

Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources

Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.

Key member of the emergency response team.

Qualifications
This is an excellent opportunity for an energetic, energetic, self-motivated,



team-oriented individual, with a minimum of two years Hospitality Supervisory experience with a focus on rooms in a similar property setting.

Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors

Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills

The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills

Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines

Degree/Diploma in Hospitality Management or comparable experience is an asset

Working knowledge of MS Word, Excel, OPERA or similar Property Management System.

Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

Rewards & Recognition

Discounted Hotel Stays for Team Members and Family & Friends rates too!

25% discount at our restaurants for up to 6 people

Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort

Ongoing Employee events, incentives & recognition

Growth Opportunities- Career Advancement starts from Within

Dedicated Training Program

Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling

Refer a friend or family and earn money!

Group Life Insurance, Extended Health, Dental, Vision Care!

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

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📌 Guest Service Supervisor (Ontario)
🏢 Northland Properties
📍 Ontario