We are hiring a unique dual responsibility human resources position for our 2 Coast Hotels in Calgary. The People & Culture Manager for Coast Calgary University Area Hotel by APA (160 rooms, food & beverage facilities) and Coast Calgary Downtown Hotel & Suites by APA (120 suites) will contribute to the success of the company by providing Human Resources support and leadership at the two properties as well as work as part of a centralized People & Culture team reporting to Coast Hotels Corporate Office in Vancouver, BC.

What you will do:

Works with the hotel’s leadership team to create an environment that is inspiring and engaging; proactively manages the development of the culture in alignment with the Coast Hotels values and culture

Ensures Ambassadors deliver excellent customer service aligned with company policies and brand promises; works with the hotel’s leadership team to remove barriers for delivering exceptional guest experiences

Understands relevant legislation and regulations (i.e. OH&S;, Employment Standards, Human Rights, Labour Relations) as they apply to the company and ensures compliance

Connects P&C; plans with other departments and areas of the hotel as appropriate

Aware of and understands how all areas of the business interact

Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry/professional peers

Focuses on short- and long- term priorities, maintaining a big picture perspective

Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns





Uses conflict resolution skills and empowers Ambassadors to resolve issues and identify when to escape them

Lives the Coast Hotels Values and reflects the brand in the community; participates in local events, fostering a positive reputation for the company within the local community

Provides expertise, support and collaboration within a centralized model of human resources for multi-property needs

Other projects as required

What you bring:

Bachelor's degree or diploma in Human Resources or related field or equivalent combination of education and experience

Chartered Professional in Human Resource (CPHR) Professional designation or equivalent

5-7 years of related experience, with 2-3 years in a leadership capacity

Proven ability to coach and influence Leaders and peers

Advanced communication (written, verbal and listening), interpersonal, and customer service skills

Advanced working knowledge of MS Office Suite; Proficiency with HRIS Systems and various technologies

Knowledge of OH&S;, Employment Standards, Human Rights, Labour Relations legislation and regulations

Previous experience in the hospitality industry an asset

Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area

Proven ability to handle confidential information and situations

Valid driver's license as there will be some travel required

Not content with the status quo; driven to create positive change and growth

Exemplifies Coast's core values and enjoys working in a culture of accountability

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📌 People & Culture Manager (Alberta)
🏢 Coast Hotels
📍 Alberta