Elevate your career with Deloitte as a Senior Consultant specializing in CRM within Financial Services. This hybrid role in Toronto involves transforming digital strategies for leading financial institutions.

As a Senior Consultant, you will engage directly with clients, leveraging Salesforce capabilities to deliver impactful CRM solutions. Collaborate with diverse teams to analyze business processes, facilitate workshops, and support end-to-end solution design. You'll serve as a key liaison between technology and business stakeholders, ensuring the alignment and successful delivery of CRM initiatives.

Key Responsibilities:
• Lead discovery sessions with Financial Services clients
• Analyze customer journeys and translate into CRM capabilities




• Facilitate future-state design across sales and servicing
• Manage product backlogs and participate in sprint activities
• Support user acceptance testing and client interactions

Requirements:
• 5 to 6+ years in consulting or related roles
• Experience with Salesforce, Financial Services Cloud preferred
• Solid Agile delivery and backlog management skills
• Bilingual in French and English for client engagement
• Excellent stakeholder management and problem-solving abilities

Harness your consulting expertise and Salesforce knowledge to drive transformation at Deloitte.
#J-18808-Ljbffr

📌 Senior Consultant in Financial Services CRM (Ontario)
🏢 Deloitte France
📍 Ontario