Transform customer challenges into AI-driven solutions as a Technical Solutions Manager at Laivly. This remote role focuses on leading technical discovery, deployment, and delivering measurable outcomes.

Laivly seeks a Technical Solutions Manager with 3-5+ years in technical solutions or SaaS implementation. You'll work collaboratively across Customer Success, Engineering, Sales, and Product to define solutions that meet complex client needs. Your leadership will ensure the development and delivery of impactful AI technologies that enhance customer service experiences.

Key Responsibilities:
• Own end-to-end delivery of solutions across client portfolios
• Analyze client workflows and requirements for effective solutions
• Develop roadmaps to define objectives and deliverables




• Lead technical discussions and drive alignment among teams
• Monitor post-launch performance for continuous improvement

Requirements:
• 3-5+ years in technical solutions or SaaS implementation
• Strong communication skills for diverse audiences
• Proven ability to translate requirements into effective plans
• Experience with AI tools and customer service technologies
• Ability to manage risks and drive solutions

Bring your problem-solving expertise and technical curiosity to Laivly’s creative team.
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📌 Technical Solutions Manager at Laivly (Ontario)
🏢 Bilinguallink
📍 Ontario