Enhance Call Centre success as a Training Specialist in Montreal. Develop engaging development programs and coach agents to elevate the customer experience through effective training initiatives.This 12-month temporary role focuses on delivering training design, facilitating coaching sessions, and maximizing the impact of learning initiatives. The Specialist will create documentation and collaborate with operations teams to continuously improve training effectiveness and agent performance.



Building relationships with external partners will also be essential for coordinating specialized training sessions.Key Responsibilities:Design and deliver effective onboarding training for recent hiresFacilitate product knowledge workshops and upskilling sessionsCoach agents based on performance metrics and QA resultsMaintain up-to-date training manuals and reference materialsEvaluate training effectiveness and implement feedback improvementsRequirements:College degree in Tourism or relevant fieldAt least 1 year experience in Call Centre or training roleProficient in Microsoft Office, especially Word and ExcelBilingual in French and EnglishStrong interpersonal skills and attention to detailDrive development and success in the Call Centre by leveraging training and coaching expertise in Montreal.

📌 Training Specialist In Montreal
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal