Step into a leadership role as the IT Operations Manager at Bio-Rad, overseeing a global AI and product operations team, with a focus on stability and adoption. Manage 24x5 support coverage while solving complex operational challenges.

This experienced professional will lead a distributed team, ensuring seamless transitions and clear ownership across regions. With over 8 years in IT operations, the ideal candidate possesses hands-on expertise in cloud platforms like AWS or Azure and a solid ITIL-aligned service management approach. The role demands collaboration with InfoSec and Engineers while driving measurable improvements in service delivery.

Key Responsibilities:
• Lead a globally distributed AI operations team across time zones
• Manage incident, problem, and change for enterprise AI platform




• Partner with engineering to resolve recurring issues permanently
• Scale support for business teams integrating AI capabilities
• Coach and develop remote engineers, enhancing operational metrics

Requirements:
• Bachelor’s in Computer Science or related field preferred
• 8+ years in IT operations; 3+ years in leadership roles
• Expertise in cloud platforms and AI services
• Strong ITIL service management experience
• Proven communication skills across technical and leadership teams

Join Bio-Rad in this pivotal role to enhance global AI service support and operational excellence.
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📌 Global IT Operations Manager at Bio-Rad (Ontario)
🏢 Bio Rad Laboratories
📍 Ontario