OverviewCompany Overview:We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!Job DescriptionAllied Universal is seeking Control Centre Bilingual Operator - Incident Reportingin Mississauga, Ontario.Job Title: Control Centre Bilingual Operator - Incident ReportingLocation: Mississauga, ONType: Part TimePay Rate: $28.00 to $29.44 per hourShift: Monday to Friday, 0700-1500 (subject to change/flexibility required)Overview:Allied Universal is seeking a French speaking Control Centre Bilingual Operator - Incident Reporting to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.Responsibilities:Intake, triage and elevate incoming calls and e-mails from our Client, Law Enforcement, and VendorsOperate various computerized communication consoles and associated equipment to receive, asses, and report informationDispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event typeCategorize and prioritize numerous types of calls and e-mailsProvide, in accordance with protocol,



alarm monitoring via access control and/or automatic video display for intrusion, robbery or duressProviding access control with automatic video display with voice communicationsDeal with issues and incidents that are potentially sensitive, confidential or may put persons at riskPerform active monitoring of various security systems, including video and access control systemsCollect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholdersApply the appropriate professionalism, maturity, and tact to manage the incidentPerform data entry in a timely, accurate and inclusive mannerEscalate incidents to the Supervisor immediately when unable to manage the situation at his/her levelSupport incidents as documented or directed to do so by the Supervisor, or other authorized personsAdvise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are takenAdhere to and always promotes Allied Universal policies and proceduresParticipating in departmental meetings as requiredCommunicates concerns, process improvement ideas or other opportunities for improvementPerforms other duties as required.Requirements:Fluency in both French and English (verbal and written) is mandatory.Relevant University and/or College DiplomaMinimum two or more of work-related experience,



preferably in the Security or Protective Services industryCall Centre/Dispatch Centre/Emergency Response Centre experience requiredProficient in Microsoft Office Suite and comfortable using multiple security software systems.Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to securityExperience in critical environments where decision making and actions can impact life-safety and business continuityWell-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skillsThe ability to solve problems by active listeningMust be 18 years of age or older.Solid multitasking and communication skills.Flexibility to work various shifts, including weekends and holidays.Benefits:Paid training and continuous professional development.Opportunities for career growth and advancement within a global organization.Supportive, inclusive, and bilingual work environment.Employee Development Program andBenefitsWhat Makes You PHENOMENAL For This Role:Passionate to work in a fast-paced environmentWork effectively with employee groups and build partnershipsStrong administrative and multitasking skillsKnowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPathPrior corporate security, military or civilian law enforcement experienceExperience with network /telecommunications technologyDisclaimer:As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.ClosingAllied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

📌 Control Centre Bilingual Operator - Incident Reporting (Mississauga)
🏢 UNAVAILABLE
📍 Mississauga