Drive digital transformation at Richardson Wealth Management as an Operations Journey Analyst. Utilize your skills in journey optimization and user research to enhance client and advisor experiences.
In this role, you will collaborate with journey owners and key stakeholders to define and document customer journeys. Help articulate journey vision while identifying business needs and facilitating effective communication within teams. This is an excellent chance for those who thrive on transformation and client experience enhancement.
Key Responsibilities:
• Collaborate on optimization of user journeys
• Define business needs and create journey maps
• Facilitate program increment planning (PI planning)
• Support value definition and acceptance criteria creation
• Engage delivery teams to enable timely delivery estimates
Requirements:
• 2 years' experience in journey or business analysis
• Understanding of Wealth Management industry
• Proven ability to analyze client needs
• Strong coordination skills across stakeholders
• Degree in Business or Marketing
Enhance client engagement and operational efficiencies as you support Richardson’s transformation journey.
#J-18808-Ljbffr