IT - Support Analyst 1Responsibilities:Provide support for customer requests, analyze problems, and elevate issues when necessaryCommunicate technical information to nontechnical usersTroubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfactionInstall, configure, and test all recent workstations, peripheral equipment, and softwareTroubleshoot LAN/WAN and connectivity issuesExperience Requirements:Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment ORA university degree or diploma in computer science recent graduateStrong troubleshooting and problem-solving abilities.Excellent customer service and communication skills.Strong written documentation and note-taking skills.Ability to learn quickly in a fast-paced environment.Ability to prioritize multiple tasks while maintaining attention to detail.Experience supporting Microsoft Windows operating systems.Experience supporting POS or E-Commerce systems.Basic understanding of networking concepts including:TCP/IPDNSDHCPVPN ConnectivityWireless NetworkingBeneficial to have:While not required,



experience with any of the following technologies would be considered an asset:Microsoft 365 AdministrationMicrosoft Entra ID (Azure Active Directory)Azure FundamentalsIT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)Sophos Endpoint SecurityDell hardware platformsCisco, Meraki, or Ubiquiti networking equipmentEnterprise laptop and desktop deploymentsHospitality technology platformsMulti-site support environmentsCustomer service or hospitality experienceEducation:A university degree, diploma in computer science, or related IT certificates.The following certifications are considered assets:CompTIA A+CompTIA Network+CompTIA Security+Microsoft Azure Fundamentals (AZ-900)Microsoft Security, Compliance, and Identity Fundamentals (SC-900)Microsoft 365 Fundamentals (MS-900)Cisco Certified Network Associate (CCNA)Candidates currently studying toward these certifications are encouraged to apply.Requirements:Revelstoke basedThis is an onsite positionWeekend rotation required

📌 It - Support Analyst 1, Revelstoke
🏢 Northland Properties
📍 Revelstoke