Take charge at Dexterra Group as HR Service Centre Team Lead, combining hands-on HR responsibilities with coaching. Deliver top-notch HR support for our North American operations while working remotely.

In this team lead role, you’ll provide critical HR services while guiding a team of HR Service Centre Coordinators. Your mission includes resolving complex queries, maintaining service standards, and promoting a positive employee experience. You will balance managing your own HR tasks with leading others to ensure consistent service delivery and coverage.

Key Responsibilities:
• Provide daily HR support for designated client groups
• Coach and mentor HR Service Centre Coordinators
• Manage work prioritization and team coverage




• Address complex inquiries as the first point of escalation
• Support onboarding and training for new team members

Requirements:
• 3-5 years in HR Operations or similar support roles
• Experience in a leadership position or coaching capacity
• Robust customer service and communication skills
• Excellent organizational and problem-solving abilities
• Familiarity with HR systems and case management

Shape the future of HR at Dexterra Group while thriving in a supportive and innovative team environment.
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📌 HR Service Centre Team Lead, Remote (Quebec City)
🏢 SmartRecruiters
📍 Quebec City