Elevate your career as a Workforce Management Analyst at Intact in St. John's, NL. This hybrid role involves staffing optimization and real-time operational analysis.

Intact is seeking a Workforce Management Analyst to enhance service levels through detailed workforce analysis. In this hybrid position, you will monitor operations, analyze workforce data, and collaborate with leadership to support staffing decisions. Your expertise will be critical in driving improvements and ensuring optimal service delivery.

Key Responsibilities:
• Monitor real-time call volumes and staffing levels
• Identify staffing risks and escalate necessary actions
• Adjust schedules to meet service-level targets
• Prepare and distribute accurate daily operation reports
• Optimize employee schedules for business growth

Requirements:
• Degree in business, mathematics, or related field
• 1-3 years of workforce management experience
• Proficiency in workforce management platforms
• Solid analytical and problem-solving skills
• Excellent verbal and written communication skills

Join Intact to leverage your analytical skills and drive positive change in workforce management.
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📌 Workforce Management Analyst Intact (Newfoundland and Labrador)
🏢 Intact Financial
📍 Newfoundland and Labrador