ITSM Operations Lead: Incident, Change & Service Desk (British Columbia)

03 Oct

S.I. Systems

British Columbia

03 Oct

S.I. Systems

British Columbia

S.I. Systems Ltd. in Vancouver seeks a Service Operations Lead (ITSM) to drive ITSM in a complex, multi-vendor setting.
You will own Incident, Problem, and Request Management, govern the Service Desk, and oversee customer satisfaction while supporting IT Change Management using ITIL practices. The role emphasizes data-driven improvements, RCA sessions, and collaboration with internal stakeholders and external providers to elevate IT service performance.

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📌 ITSM Operations Lead: Incident, Change & Service Desk (British Columbia)
🏢 S.I. Systems
📍 British Columbia

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