On Site

Toronto, Ontario

Montréal, Québec

Ottawa, Ontario

London, Ontario

Markham, Ontario

Full time

R_1513348

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD General

Pay Details:
96 900 $/$96,900 - 136 800 $/$136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:
Reporting to the Senior Manager, Business Management, the Manager, Learning Architecture & Strategy will be accountable for the design, development, and ongoing evolution of learning solutions supporting the Canadian Banking Contact Centre (CBCC). This role serves as the primary learning lead for CBCC, translating business priorities into practical, scalable learning solutions that accelerate colleague proficiency and performance.

The Manager, Learning Architecture & Strategy will own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift. Working closely with CBCC leaders, HR partners, L&D; COEs, and external vendors, the Manager ensures learning solutions are effective, sustainable, and aligned to operational needs. The position requires critical thinking, strategic planning, project management, change management, collaboration, stakeholder relationship management, and advanced verbal/written communication skills.

Key Accountabilities:
Learning Strategy & Planning

Develop and maintain the CBCC learning roadmap aligned to business objectives and workforce priorities

Translate evolving business needs into explicit learning approaches and design recommendations

Act as a learning advisor to CBCC leaders, guiding decisions on learning scope, modality, and sequencing

Develop and execute the long-term learning strategy & plan and associated roadmaps, ensuring they align with the skills needed to support the broader business vision and delivers a great learner experience

Proactively align learning strategies to the capabilities needed to address evolving business needs

Performance Consulting & Needs Analysis

Conduct learning needs and performance gap assessments at role and capability levels

Partner with leaders to diagnose root causes and recommend learning or non‑learning solutions

Support data‑informed decisions by connecting learning solutions to business outcomes

Learning Content & Asset Development

Apply instructional design methodologies and adult learning principles to develop engaging, effective, and performance-focused learning solutions

Establish learning design standards, tools, and practices to ensure consistency and quality across CBCC learning assets

Translate complex business processes and capability requirements into learner-centric experiences across multiple delivery modalities

Maintain visibility to learning inventory and identify opportunities to streamline or modernize content

Build the business case for learning development and define the rollout plan in collaboration with the business senior management and other partners

Stakeholder & Partner Collaboration

Serve as the primary point of contact for CBCC learning matters

Work closely with HRBPs, L&D; COEs, learning operations, and learning technology partners

Engage external vendors as required to support learning design and delivery

Manage issues or escalations in relation to the learning strategy within the portfolio

Delivery, Execution & Continuous Improvement





Coordinate learning initiatives across multiple workstreams and timelines

Track progress, risks, and dependencies; elevate where appropriate

Gather feedback and performance insights to continuously improve learning solutions

Support leader updates and communications related to learning initiatives

Job Requirements:

5+ years of experience in Learning & Development, instructional design, adult education, or a related field

Demonstrated expertise in instructional design methodologies (e.g., ADDIE, SAM, Design Thinking) and adult learning principles

Proven experience designing and developing learning solutions for complex business environments

Experience leading end-to-end learning initiatives from needs assessment through design, development, implementation, and evaluation

Strong understanding of learning measurement, learner experience, and capability development practices

Excellent presentation, communication, and storytelling skills

Comfortable working in ambiguity and shifting priorities

Ability to perform a detailed needs assessment at the organizational, team and project level

Strong planning skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities while maintaining accuracy through attention to detail

Ability to build and maintain relationships with diverse stakeholders including executives, program support, external partners, and vendors

Education:

University degree or equivalent experience

Post-secondary education in Adult Education, Instructional Design, Learning & Development, or a related discipline is required

Certification in formal training in Instructional Design, Adult Learning, or Learning Experience Design (LXD) is an asset

Knowledge and experience in contact centres would be an asset

Demonstrated commitment to continuous learning

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.





Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

US Labor & Employment Posters (https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicantRights_revised_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/) |

Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/) | FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ_EN.pdf)

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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📌 Manager, Learning Architecture & Strategy – Canadian Banking Contact Center (Quebec City)
🏢 TD Bank
📍 Quebec City