Career Opportunities: Accident Benefit Claims - Senior Technical Specialist CAT (8645) Requisition ID 8645 -Posted 09/30/2026 - Accident Benefit-Bodily Injury - Insurance Operations - THORNHILL - Insurance - CAA Club Group - Mid-Career - 0 - 10% - Full Time - Job Location (country) (1) - Job Location (region) (1)
Our P&C; Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a outstanding working environment to deliver on what is best for the customer.
Who we are Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
What you will do:
Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
Manage Catastrophic claims and claims with catastrophic risk
Handle their own litigation/LAT disputes
Manage challenging coverage claims with tact and professionalism
Timely, accurate reserving in line with corporate protocols and guidelines
Maintain control over expenses through pro-active handling techniques
Obtain approval from Manager on claims above authority
Provide high quality customer experience to all stakeholders




Collaborate effectively with peers/other departments
Remain up to date on industry trends and case law
Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
Perform other tasks and duties as assigned by the Manager
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who you are:
Post-secondary education or equivalent experience
Minimum of 5-7 years of accident benefits claims handling
CIP or working towards designation
Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Ability to collaborate in a team environment; prioritize and multi-task
Ability to cross-reference information with attention to detail
Adaptability and willingness to learn
Strong decision making and problem-solving skills
Excellent communication skills, both written and verbal
Demonstrated negotiation and conflict resolution skills
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Senior Technical Specialist CAT (Ontario)
🏢 CAA Club Group
📍 Ontario