Lead the evolution of client service at Mitch as the Director of Personal Lines Client Care. This remote role focuses on elevating client experiences while utilizing data-driven strategies to enhance operational excellence.

In this strategic leadership position, you will shape how Mitch serves its clients by designing a contemporary and efficient service model. With a focus on operational excellence, you'll utilize analytics and technology to optimize services while fostering a culture of kindness and inclusivity. Your experience will be crucial in inspiring high-performing teams dedicated to exceptional client care.

Key Responsibilities:
• Identify and address operational inefficiencies for improved service
• Analyze performance metrics to optimize processes




• Develop actionable strategies for client retention
• Ensure compliance and maintain accountability
• Collaborate with leadership on aligning service initiatives

Requirements:
• Minimum 10 years in insurance service leadership
• Deep knowledge of P&C; insurance and compliance
• Strong analytical skills with data-driven solutions
• Proven track record of operational excellence
• Bachelor's degree; additional insurance education preferred

Elevate client experiences and operational strategies in this key leadership role at Mitch.
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📌 Director of Client Care - Personal Lines (Quebec City)
🏢 Bilinguallink
📍 Quebec City