Salary Range: $55,000.00 To $60,000.00 Annually

Position Overview
Reporting to the General Manager, the Office Manager will provide general administrative support and assists with managing the local office. The position works to keep the office in compliance with all Belfor policies and local requirements. The ideal candidate is a highly

organized individual who can manage multiple projects at once in the absence of day-to-day guidance. The Office Manager has a Human Resources Generalist component to it, ensuring policies and procedures as being followed, and addressing employee concerns.

Job Duties

Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly

Determine staffing requirements for the administration department and oversee the hiring of staff

Assist with recruitment process (posting jobs, reviewing candidates, identify suitable candidates, book interviews, and process and complete current hire packages)

Evaluate employee performance and provide feedback, coaching, and formal evaluations

Prepare and present proposals relating to departmental budgets, resource allocation, and work processes

Ensure that employees comply with company policies, procedures, and ethical standards

Administer disciplinary action in accordance with established procedures

Analyse departmental operations and identify areas requiring improvement

Oversee payroll and time and attendance

Approve department overtime hours as required

Conduct monthly reporting

Access WCB clearance reports for subcontractors or vendors, and apply hold-backswhen required

Develop and manage an annual improvement plan(s) for the respective branch

Ensure employees have clear goals and are aware of expectations

Handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations

Oversee scheduling for department, to ensure sufficient employee coverage

Oversee claim assignment





Plan and conduct meetings with department employees to communicate team targets, goals, and projects

Plan the department's workload and flow

Manage company Training System, and ensure completion

Assist with reception relief as needed

Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people’s property and information

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working setting, including safe operation of machines and equipment

Comply with all Belfor policies and procedures, as well as legislative requirements

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

This role could be required to act as a “lead” periodically as designated by their manager

Attend all Belfor sponsored training courses

Responsibilities

Human Resources : Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees

Safety : Verify all Belfor documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and Belfor policy at all Belfor locations and job sites

Accountability : Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation

Communication : Ability to communicate effectively and professionally with our staff and customers, both verbal and written





Leadership : Ability to delegate, set expectations, and monitor progress of all direct reports

Time Management : Proven ability to multi-task in a fast-paced office environment

Qualifications

Post secondary business / administration / management courses / certification preferred

3+ years experience in related field

Effective leadership skills, with a strong focus on mentoring and motivation of employees

Experience with coaching and employee development

Requires a self-directed, skilled, tactful, diplomatic demeanor

Experience with Xactimate and Xactanalysis preferred

Experience with JD Edwards and DocuSphere preferred

Manage sensitive information appropriately and maintain confidentiality

Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)

Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environment

Highly organized with a keen eye for details

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle per Belfor ’s vehicle policy

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite

Willing to work evenings, on call and weekends when requested

Periodic travel may be required

Criminal Record Check

Physical Demands

Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

Access and mobility in tight spaces

Sustained periods of standing, sitting, walking, bending, and kneeling

BELFOR (Canada) Inc. is an inclusive andequalopportunityemployer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

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📌 Office Manager (Ontario)
🏢 BELFOR CANADA
📍 Ontario