Control Centre Operator - Vaughan Mills(Paladin Security)

Hours: Sunday - 1000HRS- 2200HRS Monday - 1400HRS- 2200HRS Thursday - 2200HRS- 0600HRS Friday - 2200HRS- 1000HRS

Pay Rate: $20.86/Hr

Posting Date: September 29th 2026

Internal Posting Closing Date: October 5th 2026

Posting Closing Date: October 09th 2026

Job Description
In this key role, you will provide exceptional customer service while overseeing security operations within a busy retail environment. Working in the Control Centre, you will support site operations through dispatch services, CCTV monitoring, incident management, emergency response coordination, and access control functions.

Your responsibilities will include:

Dispatch security personnel as required

Liaise with site management, emergency services, police, fire, ambulance personnel, tenants, and staff

Monitor CCTV surveillance systems and report suspicious activity

Maintain compliance with property rules, regulations, and operating procedures

Respond to emergencies and critical incidents in a professional and efficient manner

Provide First Aid, CPR, and AED assistance until medical personnel arrive

Maintain and enforce access control procedures

Monitor and follow emergency and standard operating procedures

Address trespassing and unauthorized access concerns in accordance with the Trespass to Property Act

Assist with Fire & Life Safety inspections and emergency preparedness initiatives

Maintain accurate memo book entries and prepare detailed incident and occurrence reports

Investigate incidents and document findings professionally





Conduct periodic patrols of the property by foot or vehicle as required

Support daily operational requirements as directed by site management

De-escalate crisis situations and assist emergency responders when required

Maintain a safe, secure, and welcoming setting for all tenants, visitors, and patrons

Deliver exceptional customer service while maintaining a professional presence

Qualifications

Valid Standard First Aid & CPR Level C Certification (WSIB-approved provider)

Valid Class G Driver's Licence with a clean Driver's Abstract

Minimum 1 year of security experience required

1–2 years of dispatching experience or related experience considered an asset

Previous mall security or retail security experience considered an asset

Excellent verbal and written communication skills in English

Strong customer service and interpersonal skills

Ability to work independently and as part of a team

Ability to remain calm and make sound decisions under pressure

Comfortable working in a fast-paced, high‑traffic environment

High level of professionalism and attention to detail

Strong observational and report‑writing skills

Ability to stand, walk, and patrol for extended periods (8–12 hours)

Ability to work both indoors and outdoors as required





Legally authorized to work in Canada

Why Choose Paladin?

Extensive training program including 4 days of classroom training

Competitive wages

Career growth and advancement opportunities

Supportive leadership team and operational support

Clear communication and scheduling processes

Certification Requirements (All)
Valid G Licence
First Aid and CPR - Level C Certification
Valid Security License
Minimum of 1 year security experience

Additional Information / Benefits
Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift , 2nd Shift , Weekends .

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📌 Control Centre Operator - Vaughan Mills (Ontario)
🏢 Paladin Security
📍 Ontario