Elevate customer experiences with Pillway as a Customer Service Representative in our healthcare technology division. Deliver exceptional support across diverse inquiries in a dynamic, innovative setting.

Pillway is actively hiring a Customer Service Representative to manage non-pharmacist inquiries. This role requires excellent communication skills to navigate our CRM system effectively. You'll address technical issues, shipment questions, and engage with customers in both French and English while fostering a seamless support experience.

Key Responsibilities:
• Efficiently manage customer tickets within the CRM system
• Identify and escalate complex issues to relevant departments
• Provide campaign support, answering inbound calls in both languages




• Troubleshoot technical issues and assist with payments
• Collaborate with Pharmacy Experience Specialists for effective resolutions

Requirements:
• Excellent communication skills in both French and English
• Proven experience in customer service or tech support
• Solid familiarity with CRM systems and ticket management
• Excellent problem-solving abilities for technical inquiries
• High level of empathy and dedication to customer satisfaction

Impactful customer support will drive meaningful change in Pillway's digital healthcare initiatives.
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📌 Customer Service Representative at Pillway (British Columbia)
🏢 Pillway BC
📍 British Columbia