Deliver exceptional customer service as a Technical Support Specialist with WaterlooIT. Engage in problem-solving and client support while enhancing your skills in a growth-oriented setting.
As a key member of the WaterlooIT team, you'll prioritize customer satisfaction through effective communication and critical thinking. You will manage tickets, resolve technical issues, and ensure a seamless client experience. The role requires the ability to perform hardware upgrades and familiarity with Microsoft settings.
Key Responsibilities:
• Prioritize friendly and solution-oriented customer service
• Answer calls promptly and manage assigned technical tickets
• Perform basic hardware upgrades as needed




• Log and review at least 7 hours of productive ticket time daily
• Support team success through knowledge sharing
Requirements:
• 2+ years in troubleshooting software and hardware issues
• Ability to adapt to client-specific software quickly
• Excellent communication and multitasking skills
• Experience with remote support tools and ticketing systems
• Eagerness to embrace feedback and improve processes
Cultivate your technical skills and contribute to superior client outcomes at WaterlooIT.
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📌 Technical Support Specialist At Waterlooit Kitchener
🏢 WaterlooIT
📍 Kitchener