Join HAVEN in Vancouver as a Premium Customer Experience Specialist, delivering top-tier service across all touchpoints. You'll be the key contact for inquiries, returns, and fulfilling online orders with precision and care.As a front-line ambassador, you'll reflect HAVEN's luxury brand in every interaction. You will manage customer inquiries through email and live chat, ensuring that responses adhere to a high standard of written communication. The role involves order fulfillment, returns processing,



and maintaining effective communication with internal teams.Key Responsibilities:Handle customer inquiries and concerns with professionalismManage day-to-day order fulfillment processesMaintain high standards in written customer communicationProcess returns and exchanges efficiently and accuratelyCollaborate with logistics and marketing teams on customer feedbackRequirements:Previous experience in customer service, preferably in luxury retailStrong written communication skills, qualified tone requiredHigh attention to detail in order fulfillmentFamiliarity with e-commerce platforms like ShopifyGenuine interest in HAVEN as a brandElevate the customer journey by embodying HAVEN's values and delivering solutions that reflect our premium standards.

📌 Premium Customer Experience Specialist (Vancouver)
🏢 HAVEN APPAREL
📍 Vancouver