Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Do you want to become one of the minds of our company? This is the opportunity to take!

Mind Gamesis North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.

If you support our vision – try yourself and join our team!

Duties and Responsibilities include, but are not limited to:

Controlling the flow of E-Commerce orders through our website, with a particular focus on Amazon.

Daily communication with clients via telephone, email, and chat

Ensure customer service issues are resolved by liaising with other departments and stores

Recommend changes in products, services, and policies by evaluating results and competitive developments

Keep management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly analyses

Demonstrate strong organizational and follow-up skill

Respond to pricing, billing, order status, late deliveries, and proof of delivery issues

Ensure pricing, operating principles, and procedures are followed

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Ability to multitask/ organizational skills

Plan, define and implement website changes and functional improvements





Maintain and update the online marketing plan by coordinating with the marketing team

Inventory updates and label printing

You are best suited for the role if you have the following qualifications and skills:

E-commerce & customer support experience in a retail environment

CMS skills and experience e.g. Woo commerce and Salesforce

Digital content creation & management

Familiar with data management

Previous experience with a website or e-commerce CMS

Extremely driven individual with proven success in motivating and building strong teams

Ability to build rapport with clients and work in a team setting

Outgoing and fun personality

Highly motivated

A basic understanding of Google products such as Google Shop & Analytics would be desirable

Fluent verbal and written English and French (Preferred) with spelling and typing accuracy

This is an existing position.

Benefits:

Salary: $50,000 - $61,000 per year

Casual Dress

Store Discount

Flexible Schedule

Extended Health Benefits

Being surrounded by people and products you love!

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.

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📌 E-Commerce Amazon Specialist (Ontario)
🏢 Mind Games
📍 Ontario