We are working with a growing, family-run insurance brokerage in Calgary looking for a Personal Lines Service Broker qualified to join their team.
This role is primarily focused on Personal Lines servicing, administration, and policy processing, supporting an established book of business. You’ll work closely with the brokerage owners and play an important role in managing day-to-day client and policy needs.

This is a great opportunity for someone with 1–2 years of insurance or brokerage experience who wants to take on more responsibility and grow with a small, entrepreneurial brokerage.

Key Responsibilities

Process Personal Lines policy changes and endorsements

Handle vehicle additions and other client policy requests

Collect and review required documentation

Update policies and client information in the broker management system

Prepare and send policy documents to clients

Respond to client inquiries and follow up when required

Complete Personal Lines quotes for Auto and Property

Communicate with insurance companies regarding quotes and policy questions

Support general day-to-day brokerage administration

Ensure policies and client information are processed accurately

Requirements

1–2 years of insurance or brokerage experience

Personal Lines experience preferred

Experience with Auto and Property insurance





Valid insurance licence — Level 1, 2, or 3

Strong understanding of insurance workflows and policy servicing

Strong attention to detail and accuracy

Excellent communication and organizational skills

Comfortable working independently in a small-team environment

EPIC or other broker management system experience is an asset

Punjabi and/or Hindi language skills are highly preferred due to the brokerage’s client base.

Work Environment
This is a 5-day in-office position working closely with the brokerage owners and a small team.

The typical schedule is 9:00 AM–5:00 PM, with flexibility between 30–40 hours per week.

Compensation & Benefits

$45,000 – $50,000+based on experience

Flexibility for the right candidate

Health and dental benefits

Potential opportunity to earn additional commission as responsibilities expand into sales/new business

Opportunity to take on additional responsibilities as the brokerage continues to grow

Growth opportunities
While the initial focus will be on Personal Lines servicing and administration, there is an opportunity to become more involved in:

Personal Lines sales

Recent business

Quoting

Client relationship management

Additional brokerage responsibilities

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📌 Personal Lines Service Broker (Alberta)
🏢 Aplin
📍 Alberta