Elevate your career working 100% remotely with Present as a Level 2 IT Support Technician. Enjoy a 4-day work week while being part of a cooperative technical support team.

Present is expanding its managed services and seeks a Level 2 technician to join its supportive remote team. Your role will center on responding to customer support requests and diagnosing various IT issues. You will also manage ticket follow-ups efficiently and contribute to process optimization within the team.

Key Responsibilities:
• Respond swiftly to customer technical support requests
• Diagnose and resolve IT issues for clients
• Qualify incidents and escalate as needed
• Ensure timely completion of support tickets
• Participate in process optimization initiatives

Requirements:
• One year of experience in a technical support role
• Knowledge of networking and virtualization technologies
• Familiarity with Windows and Linux operating systems
• Fluency in French and English
• Strong communication and resourcefulness skills

Be a key player in a dynamic IT environment at Present and enhance your technical expertise remotely.
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📌 Remote Level 2 IT Support Technician (Alberta)
🏢 Present
📍 Alberta