Provide essential support to applicants during the Casper test with Acuity Insights. This remote, part-time role requires both English and French fluency for effective communication.

As a Bilingual Test Support Agent, you will help applicants navigate their tests by answering questions and troubleshooting technical issues. Your empathy and clear communication will ensure a smooth testing experience. With a flexible schedule that accommodates your commitments, you’ll work a minimum of 4 hours weekly, mainly during evenings and weekends.

Key Responsibilities:
• Assist applicants during live Casper tests
• Troubleshoot common technical issues
• Monitor live tests for compliance
• Answer questions outside scheduled tests
• Review ID submissions and test recordings

Requirements:
• Fluency in English and French
• Robust communication and problem-solving skills
• Ability to stay calm under pressure
• Reliable computer and internet connection
• Commitment to supporting applicants effectively

Help candidates succeed by providing crucial assistance during their Casper assessments while working with Acuity Insights.
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📌 Bilingual Test Support Agent - Acuity (Alberta)
🏢 Acuity Insights
📍 Alberta