Become a key player at Block 64 as a Bilingual Customer Success Specialist. This remote full-time position in Toronto focuses on empowering customers in their deployment journey of our cutting-edge IT visibility platform.

Block 64 is seeking an enthusiastic individual who thrives in technology-driven environments. You will manage customer relationships from onboarding through renewal, ensuring smooth deployments and troubleshooting any challenges that arise. Leveraging your strong communication skills in both Portuguese and English, you will guide clients in maximizing their use of our tool.

Key Responsibilities:
• Serve as primary contact for customer engagement and support
• Record and document customer interactions in our CRM
• Maintain customer success metrics and resolve support tickets




• Guide remote deployment of IT asset discovery software
• Conduct regular business reviews to ensure ongoing success

Requirements:
• Degree or certification in computer science or related field
• At least 2 years in IT support or customer-facing role
• Strong networking knowledge, including TCP/IP and DNS
• Familiarity with public cloud management (AWS/Azure)
• Excellent communication skills for technical concepts

Leverage your bilingual skills and customer-focused mindset to drive impactful IT solutions with Block 64.
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📌 Bilingual Customer Success Specialist Toronto (Ontario)
🏢 Block 64
📍 Ontario