Lead a dynamic customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business.

This full-time, permanent role emphasizes hands-on leadership and problem-solving. You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively.

Key Responsibilities:
• Lead and develop a customer service team of 8–10 employees
• Oversee daily customer support and call center operations
• Handle escalated customer issues and high-priority accounts




• Coach and provide feedback to team members
• Monitor performance metrics, service levels, and quality

Requirements:
• Experience as a Call Centre or Customer Support Manager
• Robust leadership skills and proven team-building ability
• Hands-on approach to addressing customer issues
• Comfort with technology and operational processes
• Excellent problem-solving and organizational skills

Become a pivotal force in enhancing our customer support operations and boosting retention.
#J-18808-Ljbffr

📌 Customer Support Operations Manager Scarborough (Ontario)
🏢 DBNC Group
📍 Ontario