Technical Support Analyst:On behalf of our Banking client, Procom is searching for a Technical Support Analyst for a 12 month contract role. This position is a hybrid position with 2-4 days onsite at our client’s Toronto office.Technical Support Analyst - Job Description:The project involves backfilling a position in the Business as Usual (BAU) operations team. The role focuses on IT process management, specifically change management, within an Enterprise Operations setting.Technical Support Analyst - Responsibilities:• Coordinate and execute the Change Management process daily, providing process and client support• Serve as a subject matter expert on IT Service Management Change Management process and tool• Chair/manage Technology Change Management meetings• Review submitted Change requests for completeness and compliance• Define, document, enforce, and support ITSM policies, processes, and procedures• Update and present key performance metrics for Enterprise Change Management• Facilitate the Change Post Implementation Review (CPIR)



processTechnical Support Analyst - Mandatory Skills:• IT Technical Support experience• Experience with ServiceNow• Proficiency in MS Office• ITIL V certification• Experience reviewing technical documentation• Asset management experience• Enterprise Operations environment experienceTechnical Support Analyst – Nice-to-Have Skills:• FI experienceTechnical Support Analyst – Assignment Length:This is a 12 month contract with the possibility of extension or conversion.Technical Support Analyst - Start Date:ASAPTechnical Support Analyst - Assignment Location:Toronto, Ontario, Canada. This is a hybrid position requiring 2-4 days in the office.This posting is for an existing vacancy.This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.
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📌 Technical Support Analyst (Ontario)
🏢 Procom
📍 Ontario