Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro.PositionWe have an exciting opportunity for a Customer Service Representative in our Montreal office reporting to the Director, Customer Service. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action‐oriented culture, this role is perfect for you.The Customer Service Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer.LocationMontrealResponsibilitiesCoordinate and process all new customer sales orders in SAP systemEnsure smooth delivery of goods by checking inventory status and ETA of products in SAP systemFollow‐up with the Shipping Department to ensure all shipping dates are metProvide ongoing communications with customers regarding order and delivery statusAssist Account Managers with inquiries on the status of their ordersCollaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issuesInvestigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomesRespond to inquiries received by e‐mail or phone in a prompt manner by providing clear, accurate, and timely written responsesRecord and update details of customer interactions in a clear and thorough manner in the CRM systemPrepare and distribute reports on a regular basisInvestigate, resolve, and apply credits to customer accounts as requiredPerform other administrative and support tasks as requiredMinimum QualificationsPost secondary educationMinimum 3‐5 years of customer service / order entry experienceFluently bilingual in English & French (verbal and written) requiredStrong interpersonal skills and effective verbal and written communication skillsProfessional phone manner with the ability to communicate clearly and conciselyAbility to provide a high level of customer service within a fast‐paced environment with minimal supervisionExcellent judgement and problem‐solving skillsStrong attention to detail and accuracyExcellent time management and organizational skills with the ability to meet tight deadlines.Ability to work independently and within a team environmentProficient in MS Office (Word, Excel, Outlook, Teams) and the InternetWhat We OfferWe offer an attractive compensation package including extended health advantages, life insurance, and a defined contribution pension plan.Please forward your resume and cover letter to: [email protected] levelMid‐Senior levelEmployment typeFull‐timeIndustriesManufacturingReferrals increase your chances of interviewing at Conair Consumer Products ULC by 2×

📌 Customer Service Representative (Montreal)
🏢 Conair Consumer Products ULC
📍 Montreal