What is the opportunity?As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you'll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what's important to them. You're empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you're curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.Job DescriptionAs an RBC bilingual Licensed Insurance Advisor for Home & Auto, you'll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what's important to them. You're empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you're curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.What will you do?Provide insurance advice and solutions to clients based on their needs through inbound callsExhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussionsComplete personalized needs assessments and reviews by leveraging tools, resources,



and calculators to demonstrate value and support advice recommendationsDemonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policiesUse procedures effectively and seamlessly during conversations with clientsCultivate and maintain relationships with partners to work as one RBC teamWhat do you need to succeed?Must-havePossession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.Exceptional customer service skills with the ability to build strong relationships and connect with clientsFlexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pmDigital literacy across a broad range of services (i.E. smartphones, tablets, laptops etc.)Nice-to-havePost-secondary educationKnowledge of insurance productsCustomer service and/or sales experience in a contact centre workplace.What's in it for you?Working with an award-winning team Awards | RBC Diversity & InclusionA comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock optionsWork where you belong as part of a supportive,



inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.Flexible work arrangements and leaders who support your needs—both personal and professional.An opportunity to have real impact on the lives of our clients and the communities we serve.RBCI software tools to boost your productivityJob SkillsCross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, SalesAdditional Job DetailsAddress:1 PLACE VILLE MARIE:MONTRÉALCity:MontréalCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:INSURANCEJob Type:RegularPay Type:SalariedPosted Date:2026-09-18Application Deadline:2026-09-30Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Damage Insurance Agent (Bilingual)- En (Terrebonne)
🏢 RBC Insurance Group
📍 Terrebonne