EZRA seeks an Operational Services Specialist to optimize back-office functions and enhance participant experience. Play a pivotal role managing registration processes and financial operations for our coaching programs.

As an individual contributor within the Operational Excellence team, you will engage in a variety of tasks including open enrolment management, client coordination, and revenue forecasting. Collaboration is key as you work cross-functionally with Customer Success, Billing, and Technology teams to improve workflows and resolve inquiries. Your expertise in operational processes will drive efficiency and accuracy in delivering our services.

Key Responsibilities:
• Manage end-to-end registration for open enrolment programs
• Coordinate cross-functional workflows to resolve client issues




• Analyze and forecast revenue from registrations
• Document processes and maintain Confluence updates
• Respond to shared inbox inquiries efficiently

Requirements:
• 3+ years in back-office or administrative roles
• Robust attention to detail in managing processes
• Experience with financial systems and invoicing
• Proven ability to document and streamline processes
• Effective collaboration skills in a global team

Elevate participant experience and operational success as an essential part of EZRA's mission.
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📌 Operational Services Specialist at EZRA (Ontario)
🏢 The Adecco Group
📍 Ontario