Elevate your IT career with Lifemark Health Group as an IT Field Services Technician in Ottawa, Ontario. Provide Tier 2 support and manage helpdesk tickets while traveling to various clinics in the region.

In this role, you will report to the Senior Manager of IT Field Operations and be responsible for in office and remote technical support for Windows and macOS devices. Key skills include customer service experience, technical expertise, and bilingual proficiency in English and French. You will help maintain documentation, manage IT equipment procurement, and set up new systems.

Key Responsibilities:
• Manage daily helpdesk tickets and support requests
• Provide Tier 2 support for Windows and macOS devices
• Maintain documentation of IT infrastructure and support




• Setup and install new IT systems and equipment
• Travel throughout Ottawa and Gatineau regions

Requirements:
• Strong customer service and IT field support experience
• Bilingual proficiency in English and French
• Knowledge of Microsoft Active Directory and VoIP systems
• Experience with hardware repair for Windows/Mac
• Valid drivers license and reliable vehicle

Bring your technical skills and customer service acumen to Lifemark Health Group as an IT Field Services Technician.
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📌 IT Field Services Technician Ottawa (Quebec City)
🏢 Lifemark
📍 Quebec City