Enhance your career in IT with the Ontario Medical Association, providing crucial technical support. This role emphasizes operational resilience, automation, and support for a Microsoft-centric environment in a hybrid work setting.

As a Technical Support Analyst, you will engage directly with OMA staff and subsidiaries to deliver high-quality service and support. Your expertise in troubleshooting, automation, and cybersecurity will play a vital role in improving the digital employee experience. This position requires a grounded understanding of IT solutions and a team-oriented spirit to strengthen operational resilience.

Key Responsibilities:
• Resolve incidents and service requests across various systems
• Drive automation and improve self-service technology




• Participate in technology change and service enhancement projects
• Support endpoint and security operations for optimal service quality
• Collaborate with teams for smooth technology adoption

Requirements:
• Diploma in Information Technology or Computer Science
• Minimum of 2 years in IT Service Desk or Technical Support
• Experience with Microsoft environments and ITSM platforms
• Required certifications: ITIL Foundations, CompTIA A+
• Assets: Understanding of networking and security tools

Utilize your technical support skills to make a direct impact on healthcare at OMA.
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📌 Technical Support Analyst at Ontario Medical Association
🏢 Ontario Medical Association
📍 Ontario