Job Location: Toronto

Job Category: Customer Service / Customer Associates

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this prospect below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function
This position is responsible for supporting the Toronto Criminal Duty Counsel Office by advancing a client’s legal matter for clients who are being held at the Toronto East Detention Centre. The LAW will work under the direct supervision of a Manager Lawyer and will assess complex and high-risk cases and will have decision making authority in criminal matters. The LAW will review financial and legal information with clients and provide them with procedural information and referrals. The LAW will provide directors, managers, supervisor and staff lawyers with the details of the client’s legal matter. The LAW will assist in bail preparation including interviewing clients,



preparing surety affidavits and making appropriate referrals to external agencies when needed. The client will refer and triage complex legal matters to the staff duty counsel for legal advice. Home Location: Toronto East Detention Centre (55 Civic Road) Secondary Locations: TSDC, 10 Armoury Street, 2201 Finch Avenue West, 21 Panorama Court, and any other location in Toronto where Toronto district services are provided. Reporting to: Manager of Legal Services.

Key accountabilities

Interview and triage clients being held at the Toronto East Detention Centre to determine their legal issue and to make the appropriate referral. Duties may include assisting the duty counsel lawyers with bail preparation by contacting sureties, preparing affidavits and referring matters to appropriate agencies when necessary.

Interviewing clients and triaging those clients needing legal advice to duty counsel lawyers.

Assist with certificate management and the certificate application process and particularly assist clients from vulnerable backgrounds who may be experiencing difficulty in making their legal aid application while in custody.

Review and determine financial eligibility of complex case files, including big case management.

Assist in managing mid-level and big case files in co-ordination with other LAO departments; analyse financial eligibility for complex matters, as necessary

Co-ordinate decision making with other LAO departments, such as CLSC, Central Operations, Investigations, CML, etc

Provide general information, including procedural legal information, by responding to in-person, written and phone inquiries from lawyers, clients and other legal system partners, on the status of applications, appeals and referrals.

Perform client and certificate file management activities, including providing clients with information related to legal aid and court proceedings.

Support roster management within the district; review and report any issues to the Directors.

Support Eligibility review office processes,



including facilitating review requests and communicating decisions based on LAO’s financial eligibility and policy criteria.

Prepare and have executed payment agreements, certificates, forms and correspondence

Outreach work with stakeholders, including clinics and other community agencies to promote and expand service co-ordination opportunities

Process legal aid applications on occasion

Provide feedback to the Lawyer Manager on significant trends in certificate management with respect to legal and financial issues

Perform other duties as required

Required skills & experience

Advanced writing skills

Advanced knowledge of PeopleSoft

Strong interpersonal, communication and interview skills

Solid understanding of processes, rules and practice directions for all levels of court;

Knowledge of relevant legislation;

Knowledge of criminal court proceedings and procedures

Detailed functional and theoretical knowledge of legal aid application rules and procedures, including eligibility review process, legal and financial eligibility criteria, and LAO policies and practices.

Ability to work collaboratively with other departments, districts and offices.

French is an asset

Obtain a Police clearance and participate in any other security / background screening required by Toronto East Detention Centre and Toronto South Detention Centre

What do we offer?

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D;) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays.

Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust).

Legal Aid Ontario (LAO), an independent but publicly funded and publicly accountable non-profit corporation. None of this material may be commercially reproduced, but copying for other purposes, with credit, is encouraged.

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