Location: Kitchener, In office
Language: Strong written and spoken English communication skills
Background Check Requirement: Criminal Record Check and Fingerprint Criminal Record Check required
About the Opportunity Are you an experienced people leader who thrives in a fast-paced, customer-focused environment? This prospect with a transportation services organization will put you at the centre of daily operations, leading front-line employees while helping deliver efficient, accurate and welcoming services to the public.
Youll work closely with customer service professionals, driver examiners, management and external partners to keep operations running smoothly. Your leadership will directly influence team performance, service quality, compliance and the overall customer experience.
Whats In It for You Join a collaborative workplace where your leadership, ideas and ability to develop others can make a meaningful impact. Youll gain exposure to operational leadership, performance management, regulatory compliance and continuous improvement while helping build a positive, accountable team culture.
Your Responsibilities Youll lead daily customer service and driver examination activities, coordinating workflow, staffing coverage and operational priorities.
Youll coach and support employees, monitor performance, identify training needs and address performance concerns.
Youll oversee service quality, ensuring activities are accurate, complete, timely and aligned with established standards and KPIs.
Youll provide technical guidance on licensing systems, processes and procedures, including troubleshooting operational issues.
Youll lead staff meetings and support communication across teams, offices and external agencies.
Youll maintain a safe,



healthy workplace and ensure compliance with applicable health and safety requirements.
Youll step into customer service or driver examination duties when operationally required.
Skills and Qualifications 4 to 6 years of supervisory experience, including coaching, performance management and team development.
Minimum 2 years of experience in a Customer Service Agent and/or Driver Examiner role.
Strong knowledge of graduated driver licensing, related legislation, regulations and operational policies.
Knowledge of CSA and Driver Examiner duties, including basic CSA transactions and G1/G2 road testing, or the ability to obtain required certification. Additional licence-class testing experience is an asset.
Strong customer service, communication, decision-making, organization and change-management skills.
Ability to prioritize competing demands, meet deadlines and remain effective in a high-volume environment.
Proficiency with Microsoft Windows, Outlook, Word and Excel.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

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