Lead a dedicated team at Manulife as a Default Management Supervisor. Drive customer satisfaction through effective delinquency management and operational excellence in a hybrid work environment.

As a Default Management Supervisor, you'll provide crucial leadership to a multi-location team addressing mortgage and lending delinquency. Your responsibilities include coaching team members, enhancing operational performance, and managing complex customer situations across various lending products. Collaborate closely with departments like Risk and Customer Experience to uphold service standards.

Key Responsibilities:
• Coach and develop a high-performing team through continuous feedback
• Oversee delinquency management and mitigation efforts
• Monitor service performance to achieve operational objectives




• Drive process improvements for enhanced customer experience
• Identify risks and ensure compliance with regulations

Requirements:
• 3+ years in default management or related financial services
• Previous leadership experience in coaching teams
• Robust knowledge of mortgage products and delinquency strategies
• Understanding of bankruptcy legislation and collections practices
• Excellent communication and problem-solving skills

Utilize your leadership skills to cultivate a customer-focused team culture while optimizing default management processes at Manulife.
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📌 Default Management Supervisor at Manulife (Nova Scotia)
🏢 Manulife
📍 Nova Scotia