Job Description
As an Amazon Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Contractors will work a ticket-based system, with cycle leads assigning approximately 10 to 15 tickets per day. Each ticket corresponds to a server repair or maintenance task, and contractors are expected to resolve their assigned tickets within the 8-hour workday.

The primary work schedule is Monday through Friday, 8:00 AM to 5:00 PM,



with possible flexibility to a 2:00 PM to 10:00 PM shift for all 4 positions if needed (30 mins unpaid break after 4 hours consecutive hours of work)

Skills and Requirements

Experience working with a ticket-based system

1+ years of experience with server repair and maintenance

1+ years of experience with computer hardware

Required to complete government reliability security clearance (including fingerprinting)

Bilingual French/English speaking

Previous Data Center experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment chance/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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📌 Data Center Technician I (Quebec City)
🏢 Insight Global
📍 Quebec City