Lead IT service management excellence at CAE as an ITSM Practice Owner. Drive continuous improvement with skills in ITIL, data analysis, and policy governance.

This critical role requires 4-6 years of IT Service Management expertise and effective leadership in ITIL practices. You will design and maintain ITSM standards while ensuring alignment with business objectives. Monitor performance through KPIs, manage compliance, and report executive-level insights for continuous improvement.

Key Responsibilities:
• Design ITSM policies and standards across the organization
• Align ITSM practices with business objectives and IT strategy
• Monitor key performance metrics through KPIs and SLAs
• Provide executive-level reporting on performance and risks
• Manage ServiceNow ITSM platforms and training programs

Requirements:
• 4–6 years in IT Service Management
• ITIL 4 Foundation and Specialist certifications
• Six Sigma certification (Yellow or Green Belt)
• Experience with ISO/IEC 20000 and ISO 27001
• Solid analytical and communication skills

Accelerate IT service management practices and champion excellence at CAE.
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📌 IT Service Management Practice Owner at CAE (Ontario)
🏢 CAE
📍 Ontario