Salary Range: CA$70,000.00 To CA$85,000.00 Annually

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are:
Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work!

POSITION SUMMARY:
The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. As the first formal people leader within International Operations, this role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement.

DUTIES & RESPONSIBILITIES:

Ensure consistent service quality and timely communication across all accounts

Support resolution of client escalations and service concerns before manager involvement

Partner with team members to proactively improve client satisfaction and retention

Maintain alignment with client SOPs and service expectations

Reinforce a client first mindset through operational consistency and proactive service recovery

Oversee daily team workflow, capacity planning,



and operational execution

Maintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks

Ensure compliance with internal SOPs, regulatory requirements, and service standards

Monitor team productivity, service levels, and operational performance

Support implementation of process improvements to increase efficiency and consistency

Maintain strong understanding of daily operational realities to effectively coach and support the team

Act as the primary escalation point for Team Leads and operators

Resolve operational issues at the team level before escalation to management whenever possible

Develop employees’ critical thinking by coaching through solutions rather than simply providing answers

Reinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible

Identify root causes of recurring operational challenges and implement corrective actions

Support performance improvement conversations when operational or behavioral concerns arise

Conduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progression

Lead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goals

Foster open, honest, and trust-based communication with employees

Deliver difficult conversations related to performance, accountability, and behavioral expectations when necessary

Collaborate with leadership on performance improvement plans, corrective actions, and termination decisions when required

Serve as the communication bridge between frontline teams and management

Promote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teams

Ensure billing accuracy, shipment profitability awareness, and operational cost control

Reduce financial exposure through strong compliance and documentation oversight

Support KPI tracking, operational reporting, and team performance reviews

Maintain accurate operational records and system integrity

Reinforce process discipline to minimize costly errors and service failures

Perform other duties as assigned

BENCHMARKS FOR MEASURING SUCCESS:

Maintains strong team performance across productivity, service, and compliance metrics

Conducts consistent and meaningful 1:1s that drive employee growth, accountability, and engagement





Successfully develops employees through structured coaching, feedback, and career pathing

Addresses behavioral and performance issues early and effectively

Reduces escalations to management by effectively resolving team level issues

Improves team accountability and ownership of operational challenges

Builds stronger team independence and future leadership readiness

SKILLS & QUALIFICATIONS:
Technical Skills:

Advanced knowledge of import transportation operations, workflows, and compliance

Strong proficiency in CargoWise and operational systems

Understanding of service metrics, operational KPIs, and workflow analytics

Strong knowledge of customer SOPs and escalation procedures

Strong operational awareness across team workflows and dependencies

Business Skills:

Team workload planning and prioritization

Performance management

Process improvement and efficiency optimization

Customer relationship management

KPI interpretation and action planning

Risk management and service recovery

Leadership Skills:

Advanced 1:1 leadership and coaching skills

Performance accountability and behavioral coaching

Career pathing and employee development

Difficult conversations and conflict management

Termination and corrective action management

Talent identification and succession planning

Leadership presence and emotional intelligence

Required Qualifications:

5+ years of international transportation or freight forwarding experience

2+ years of leadership, Team Lead, or supervisory experience

Strong understanding of import operations, compliance, and client service execution

Proven ability to manage team performance and operational priorities

Demonstrated leadership in coaching, accountability, and employee development

CargoWise advanced proficiency

Preferred Qualifications:

Experience with KPI reporting and performance analysis

Cross-functional knowledge of customs brokerage and export operations

Experience leading process improvement initiatives

OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS
This position operates in a professional office workplace (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.

Travel Requirement:
Minimal Travel Required

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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📌 Import Transportation Supervisor (Ontario)
🏢 Mohawk Global Logistics
📍 Ontario