Join PAL Group of Companies as a Help Desk Analyst in St. John's, NL, where you will provide essential Tier 1 and 2 support to internal and external customers. Your technical skills will be key in managing network and server issues effectively.

This role is perfect for motivated individuals with a background in IT support. You will engage with cross-functional teams to ensure smooth operations across servers, workstations, and networks. Your role includes setup, maintenance, and troubleshooting of various IT environments, making every day energetic.

Key Responsibilities:
• Provide Tier 1 and 2 end-user support on-site and remotely
• Support server maintenance, patching, and monitoring
• Troubleshoot network devices across LAN and WAN




• Configure and enhance software and hardware infrastructure
• Conduct installations and upgrades for applications

Requirements:
• Degree or diploma in Computer Science or related field
• Familiarity with Microsoft Office and Office 365
• Experience with IT support tools like SolarWinds
• Strong communication and interpersonal skills
• Knowledge of Windows and Linux environments

Be part of a supportive environment at PAL, where your IT skills can flourish.
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📌 Help Desk Analyst in St. John's (Newfoundland and Labrador)
🏢 PAL Airlines
📍 Newfoundland and Labrador