Location: Museum of Contemporary Art Toronto, CanadaCompensation: CA$29.00 / hourApplication Deadline: 7 October 2026Department: OperationsLocation: Museum of Contemporary Art Toronto, CanadaCompensation: CA$29.00 / hourDescriptionPosition SummaryPosted on: Sept 25, 2026Closing on: October 7, 2026Location: Toronto, ONEmployment Type: CasualRemote/Onsite: OnsiteLevel: SupervisorReport to: Visitor Services ManagerStart date: November 4, 2026Salary: $29.00 per hour (plus in lieu of vacation 4% and benefits 4.5%)Benefits: Attractions Ontario Perks and Toronto Attractions Council BenefitsKey ResponsibilitiesDirectly supervise front-of-house staff and be the main point of contactWork with management and staff to monitor and ensure our visitor experience, housekeeping, security and appearance standards are consistently metEnsure visitor-facing information is accurate and consistently availableComplete daily opening and closing procedures (ex. turning exhibitions on/off, cash, retail, etc.), including display of museum retail items, promptly addressing customer inquiries, and packaging merchandiseMotivate the front-of-house team to provide both excellent customer service and security of the artwork, creating a seamless museum experienceAssign work daily and create break schedulesBe available to answer questions throughout the museum and enforce museum policies and proceduresMonitor visitor information inboxes and phone linesProvide support and leadership during special events, programming, venue rentals, and other projects as neededComplete payroll approvals on the scheduling software, making any necessary adjustments to the schedules (i.E. PEL days, shift swaps, etc.)Be a point of contact for staff when it comes to time-off requests and scheduling feedback,



liaising with the Visitor Services Manager as appropriateSupport the Visitor Services Manager with ticketing and point-of-sale systems (admissions and retail, adjusting inventory, etc.)Support marketing and membership teams to compile visitor dataMotivate the front-of-house team to increase merchandise and membership sales.Support exhibitions and curatorial teams, following their instructions when it comes to monitoring and maintaining artworkComplete all required paperwork promptly and accuratelyUphold strict confidentiality regarding employee and organizational information, ensuring sensitive data/information is shared only with authorized individualsEnsure the cleanliness of the gallery and washrooms, addressing any issues directly or coordinating with onsite cleaning staff as necessaryUphold and enforce all organizational policies and procedures to maintain a safe and welcoming environment for all visitors and staff.Other duties as assigned by Visitor Services Manager and Director of Operations & HRSkills, Knowledge and ExpertiseMust-havesA minimum of two years experience in a customer service supervisory roleA minimum of one year of experience motivating a team to increase salesOutstanding social, customer service and relationship management skillsExperience in customer service in hospitality, retail, attractions, or cultural sectorHighly effective and clear written and verbal communication skillsMust be able to stand and move around public areas of the museum for extended periods of time; some lifting may be requiredAble to work weekends, evenings, holidays, and special events with short noticeAbility to use Google G-SuiteNice-to-havesPost-secondary education in museum studies, hospitality, art history, and arts administration or other relevant fieldExperience ticketing/database software such as AgileKnowledge of admissions, cash handling, membership salesBenefitsAttractions Ontario BenefitsToronto Attractions Council Benefits

📌 Visitor Services Supervisor (Toronto)
🏢 Museum of Contemporary Art Toronto Canada
📍 Toronto