Drive impactful customer outcomes at Thumbtack as a Customer Success Operations Analyst. Focus on operational efficiency and data analysis while enjoying a collaborative team environment.You will independently manage key Success Operations programs with an emphasis on customer recovery, cross-sell strategies, and AI-enabled inbound operations. This role requires you to connect analysis to actionable outcomes, working autonomously while supported by management. Your contributions will be essential for program launches and performance assessments.Key Responsibilities:Own and analyze customer recovery and unresponsive workflowsAnalyze operational performance and recommend actionable improvementsImprove workflows by clarifying processes and documenting changesTest and measure impacts of recent AI-driven approachesBuild and maintain reporting and metric definitionsRequirements:3-5 years in Success Operations or related fieldsProven track record in cross-functional rolesStrong SQL and analytics experienceProficiency in designing scalable processesExcellent communication and prioritization skillsElevate customer success initiatives by leveraging operational data and AI tools in your role.

📌 Customer Success Operations Analyst (Toronto)
🏢 Thumbtack
📍 Toronto