Become the go-to support specialist at TrueContext in Ottawa! As a Technical Support Analyst, you will diagnose issues for field technicians, ensuring seamless operations during a hybrid, late shift role.
TrueContext is seeking a talented Technical Support Analyst with 2 to 4 years of experience in technical support or a similar customer-facing role. You will be responsible for resolving issues, providing insights, and guiding customers through complex technical problems. This position emphasizes effective communication and accurate ticket management.
Key Responsibilities: - Own the ticket from start to finish - Diagnose problems in forms, data sources, and mobile apps - Escalate incidents and keep affected customers informed - Create help articles for recurring issues - Provide insights on ticket patterns to improve support
Requirements: - 2 to 4 years in technical support at a SaaS company - Proficient in reading API documentation and JSON payloads - Experience with REST APIs or field service platforms - Ability to explain technical issues clearly - Willingness to work on a hybrid schedule
Drive customer success by leveraging your technical support skills in a energetic setting at TrueContext.#J-18808-Ljbffr

📌 Technical Support Analyst In Ottawa Riviere Des Prairies—pointe Aux Trembles (Canada)
🏢 TrueContext
📍 Canada