Take charge as Help Desk Manager at Digital Days, overseeing the desktop support team to provide exceptional technical assistance in a remote work setting. Lead, train, and support your team while ensuring timely issue resolution.

Digital Days seeks an experienced Help Desk Manager to support and mentor a team of technicians. You'll be responsible for managing ticket escalations and enhancing operational efficiency while providing excellent customer interactions. Successful candidates will demonstrate solid technical skills, customer service excellence, and leadership abilities.

Key Responsibilities:
• Manage and support a help desk team
• Train and mentor team members effectively
• Monitor team performance and report to management
• Communicate support issues directly with clients
• Diagnose and resolve technical problems

Requirements:
• Bachelor’s in computer science or IT
• At least two years of relevant experience
• Strong analytical and troubleshooting skills
• Leadership and people management expertise
• Ability to work under pressure

Become a pivotal part of providing outstanding technical support at Digital Days.
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📌 Help Desk Manager at Digital Days (Quebec City)
🏢 Digital Days
📍 Quebec City