Lead customer service initiatives and mentor a agile team in this Team Lead (Supervisor) role. Drive quality service and operational efficiency within the contact center environment.

As a Team Lead (Supervisor), you will guide Customer Service Representatives (CSRs) in a fast-paced setting, ensuring excellent service with each interaction. Your leadership will focus on preparing staff to meet key performance indicators and promoting their professional growth. Leveraging your experience, you'll analyze performance data and implement actionable solutions.

Key Responsibilities:
• Supervise and enhance CSR training and engagement
• Analyze reports to identify operational inefficiencies
• Foster team motivation through coaching and support




• Develop and manage employee incentive programs
• Collaborate across departments to resolve issues

Requirements:
• High school diploma or equivalent required
• 1-2 years in customer service, with Team Lead experience
• Ability to type 30 WPM with accuracy
• Knowledge of Google Suite is a plus
• Exceptional time management and organizational skills

Utilize your leadership skills to cultivate a high-performing customer service team and enhance partner success.
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📌 Customer Service Team Lead Position (Alberta)
🏢 Intouchcx
📍 Alberta